Collection Process

How It Works: A Comprehensive Collection Process  - According to the American Collectors Association, statistics show that early referrals net the highest return. To maximize the likelihood of a successful recovery, IRR swiftly approaches debt collection from several angles, commencing within 48 hours of a placement being made.  

·     Once your organization contacts IRR, a client service representative is assigned to your portfolio to personally overlook daily operations and answer any questions. A trust account is set up specifically for outstanding funds. All open balances greater than $50.00 are submitted to a National Credit Bureau Agency. 

·     Initial contact to delinquent customers is made via telephone and  letters. IRR leverages both internal and external resources to track down these customers. Skip tracing services uncover hard-to-find information, particularly if an individual has relocated or provided inaccurate contact information. By leveraging the latest electronic databases, IRR obtains current information and secures potential assets for future legal action, if needed.  

·     IRR’s collection software is fully integrated with an advanced telephone system that supplements the staff’s ability to continually contact delinquent customers. Unique automated inbound/outbound dialing capabilities can interact with customers around-the-clock, allowing them to instantly and automatically make payments at any time.  

·     When necessary, and at your company’s request, IRR offers legal services via an extensive network of experienced attorneys*.